Cancellation Policy

Overview

This policy explains what happens if you need to cancel a private-studio appointment. It is written in plain language, with the intention of being fair to both clients and the studio.

Ladysentials sees one client at a time by appointment, so a cancelled slot usually cannot be filled at short notice. That is the reason notice matters, and the reason cancellations are reviewed by a person rather than settled automatically.

How to request a cancellation

Cancellations are requested through the Contact page, or from your account where that option is available for your appointment.

Submitting a request does not cancel the appointment by itself. Your appointment stands until Ladysentials confirms the cancellation, so please treat a request as the start of the conversation rather than the end of it.

Notice requirements

Please let us know at least 24 hours before your appointment start time if you need to cancel. Cancellations are reviewed by Ladysentials — submitting a request does not change your appointment until it is confirmed.

How payments are treated

Appointments are currently confirmed by payment in full at the time of booking. What happens to that payment when you cancel depends on when you cancel and on the circumstances.

Nothing is refunded automatically. Where a refund is agreed, it is a decision taken by Ladysentials on the individual case and is issued through the original payment route.

Late cancellation

A cancellation requested less than 24 hours before your appointment is treated as a late cancellation. How it is handled depends on the circumstances and is reviewed individually; no automatic charge is applied and no refund is issued automatically.

Exceptional circumstances

We understand that unexpected situations arise — illness, emergencies, and events outside your control. Tell us what happened when you contact us.

Exceptional circumstances are considered individually at the studio’s discretion. Raising them does not guarantee a particular outcome, and no category of circumstance is treated as automatically qualifying.

How refunds are handled

Where a refund is agreed, it is returned through the payment method used at booking. Ladysentials does not issue refunds by any other route.

Timing depends on the payment provider and on the banks involved, so we do not state a refund timeline here. No refund is issued automatically, and a cancellation request is not itself an instruction to refund.

Contact information

For anything relating to a cancellation, contact Ladysentials on WhatsApp at 0911 001 6114, by email at ladysentials@gmail.com, or through the Contact page.