Returns Policy
Which Shop Her Edit products may be returned, the condition we ask for, and how return requests are reviewed.
Eligible products
Most unopened Shop Her Edit products in resalable condition may be considered for return. Whether a particular item can be returned depends on what it is and on its condition when it comes back to us.
No fixed returns window is stated here, because none has been set. Contact Ladysentials as soon as you can about a return or a problem — raising it promptly is what lets us assess the item properly.
Products with restrictions
Some products carry restrictions for hygiene and safety reasons — see Hygiene-sensitive items below. Gift cards are not currently sold, so no gift-card return arrangement applies.
Product condition
We ask that returned items are unused, in their original packaging, and with any seal intact. Items that show use, damage, or missing packaging may not be accepted.
This does not affect a return raised because an item arrived damaged, faulty, or incorrect — see Damaged or incorrect orders.
Return window
Please raise a return as soon as you can after collecting your order. No fixed number of days is stated here, because no returns window has been set — but the sooner you tell us, the more we can do about it. Your statutory rights are unaffected by the absence of a stated period.
Damaged or incorrect orders
If an order arrives damaged, faulty, or is not what you ordered, contact Ladysentials through the Contact page with your order reference and, where possible, a photograph.
These are treated differently from a change-of-mind return, and the condition and hygiene restrictions above are not used to refuse a genuine fault.
Hygiene-sensitive items
Some items cannot be resold once opened or used, for hygiene and safety reasons. Where an item is hygiene-sensitive, a return may be restricted once its seal is broken.
This restriction is about protecting other clients, not about avoiding responsibility: it does not apply where an item is faulty, damaged, or incorrectly supplied.
Refund method
Where a return is accepted and a refund is agreed, it is issued through the payment method used for the order.
Refund timing depends on the payment provider and the banks involved, so no timeline is stated here. Nothing is refunded automatically — a return request is reviewed before any refund is made.
How to submit a request
Return requests are made through the Contact page. Please include your order reference and tell us which item is affected and why.
We will agree what happens next with you before you bring anything back. Because orders are collected rather than posted, returns are arranged directly with the studio rather than sent to a return address.
These policies operate subject to applicable law, and nothing in them removes a right or remedy that cannot lawfully be excluded. If anything here is unclear, or you believe a policy has been applied wrongly, contact Ladysentials through the Contact page and we will look at it with you.
Questions about this policy?
Contact Ladysentials and we’ll help clarify anything you’re unsure about.